Cancellation policy
Prices and Payment
All prices are in pounds sterling (£) and include UK VAT. Shipping costs are displayed separately at checkout.
Payment is due immediately unless otherwise agreed. We accept major credit and debit cards, bank transfer, and online payment methods offered at checkout.
If payment is late, interest may be charged at 5% above the Bank of England base rate until full payment is received.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.